The State Consumer Disputes Redressal Commission, also known as the State Consumer Commission or State Consumer Forum, is a quasi-judicial body established by the Government of India to resolve disputes between consumers and sellers or manufacturers of goods or services. It operates at the state level and is responsible for providing a forum for consumers to seek justice and obtain remedies for grievances related to the sale or supply of goods or services.
The State Consumer Commission is a three-tier system, consisting of the District Consumer Disputes Redressal Forum at the lower level, the State Consumer Disputes Redressal Commission at the middle level, and the National Consumer Disputes Redressal Commission at the national level. Consumers can file a complaint with the District Consumer Disputes Redressal Forum if their claim is worth less than 20 lakh rupees (approximately $27,000). If the claim is worth more than 20 lakh rupees or if the consumer is not satisfied with the decision of the District Consumer Disputes Redressal Forum, they can file an appeal with the State Consumer Disputes Redressal Commission. The National Consumer Disputes Redressal Commission serves as the highest level of appeal in the consumer disputes redressal system.
The State Consumer Commission is empowered to hear and decide cases involving disputes between consumers and sellers or manufacturers of goods or services. It can also pass orders for the payment of compensation, award damages, and issue directions to the opposite party to cease and desist from certain actions. The State Consumer Commission has the authority to summon and enforce the attendance of any person and examine them on oath, and to require the discovery and production of documents.
The State Consumer Commission follows the principles of natural justice and provides a fair and impartial forum for the resolution of disputes. It conducts proceedings in a summary manner, and attempts to dispose of cases within a reasonable time frame. The State Consumer Commission also has the power to refer cases to mediation or conciliation in an effort to amicably resolve disputes.
The State Consumer Commission plays a crucial role in protecting the rights of consumers and ensuring that they are treated fairly by sellers and manufacturers of goods and services. It provides an important avenue for consumers to seek justice and obtain remedies for grievances, and helps to promote a fair and transparent marketplace.