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A reflective account is a way for an individual to analyze and reflect on their experiences, actions, and emotions. It is a way to document and understand how one's thoughts and behaviors have been affected by certain events or circumstances.
One example of a reflective account may be a teacher reflecting on their teaching practices. After a particularly challenging lesson, the teacher may take some time to reflect on what went well and what could have been improved upon. They may consider how the lesson plan was structured, how they engaged with the students, and what strategies they used to facilitate learning.
The teacher may also reflect on their own emotions and thoughts during the lesson. Were they feeling overwhelmed or frustrated at any point? How did these emotions affect their teaching style? By examining their own thoughts and feelings, the teacher can gain insight into how their emotional state may have impacted the lesson and the students.
Through this reflective process, the teacher may identify areas for improvement and make changes to their teaching practices. For example, they may realize that they need to better plan for classroom management or that they need to find ways to better engage with students who struggle with the material.
Overall, reflective accounts provide an opportunity for individuals to carefully consider their experiences and actions, and to make adjustments based on their findings. They allow for personal growth and development, and can be a powerful tool for improving one's performance and well-being.
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If you respond with hostility and anger, don't expect friendliness and understanding in return. You can also get banned if you post something especially disrespectful or hateful. Other sites vanish as quickly as they appear. In these cases, support reps need to justify their actions. This kind of broad statement will not calm the customer down. I shared my learning with the team and encouraged them to let me know if they observed further communication issues.
Reflective account example: a community pharmacist reflects on his communication skills
Your budget is tight, and I'm not offering a discount that meets your needs. The colleague who conducted the initial observation has since observed my general consultation and communication skills and provided me with feedback indicating that I have addressed the issues discussed. This is an excellent opportunity to use a strategic hold. No company is exempt from having difficult customers, but allowing your customers to be heard and understood can increase brand loyalty, product or services, and conflict resolution training skills. You have far more to lose by taking the low road and stooping to a customer's level of hostility. If at any point in a customer conversation, feel free to escalate it to your manager for additional support. By Example of active listening Let's say a customer walks into your store and says, "Your product stopped working a few days after I purchased it.
However, after several years of practice, I realised I had not considered the effectiveness of my communication skills. I didn't think so. Explain the steps you'll take to solve the problem. Example of using anger to bargain with a customer: When faced with an angry customer, avoid the natural tendency to justify your position. All web addresses will be converted to hyperlinks automatically. Repeat back what your customers say. The added benefit of this is that it will give the customer time to cool off, and it will give you time to get guidance and feedback from your manager about how to proceed.
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And, if possible, highlight how the problem is preventing them from achieving their goal. Tell me more about why you're skeptical. If a customer expresses displeasure with your timeline or pricing structure, the fear is we might not be able to fix the situation. Editor's note: This post was originally published in August 2020 and has been updated for comprehensiveness. Still a fan of the old misterpoll.
How to Deal With a Difficult (or Angry) Customer: 16 Tips
Commonly, fear makes us want to control things. Nobody likes being talked down to, and even if the customer comes in hot with anger or a raised voice, make sure you take the high road to diffuse tension and make the customer feel like they're being taken seriously. For that reason, another great aspect to ThePollsters. We understand how important it is that your audience never hits a page load error. Practise writing a reflective account Peer discussion is a learning and development activity that encourages you to engage with others in your reflection on learning and practice. Even if the customer is clearly at fault, it's their opinion that gets shared on social media and review sites. Instead, take a second to breathe and process what your customer is actually saying.
You'll likely instinctively feel a bristle of indignation and defensiveness as thoughts pop into your head of how wrong that customer is, how hard you work, and you'll start to feel angry before you know it. When your customer sounds angry and negative about a situation, thanking them for voicing their concern to you can go a long way toward building rapport with them. I am a community pharmacist manager working in a small pharmacy chain based in Scotland. These situations can be tempting for reps to poke fun at customers who wrongly blamed them or your company for their misfortune. Do not personally attack other users or make inflammatory comments against them. When a customer's angry, no solution may make them feel better.
When you've confirmed you understand their frustration, thank them for communicating it, and tell them you'll get back to them with a solution. I'm aware of how this is affecting your business, and I appreciate your patience as I work to resolve this matter. Let them know what you're doing to notify key stakeholders and how this communication will directly lead to a faster resolution. Dealing with unhappy customers is never easy. ThePollsters allows users to easily create and share polls.
A simple thank-you to acknowledge their time and patience as you work to solve the issue will suffice. Provide us with a reflective account of how you met one or more of the standards for pharmacy professionals. Schools and educators across Pennsylvania are supported in their efforts to implement SAS by the development of a state-of-the-art portal. I wanted to ensure that I was being as effective as possible and where I could make improvements for my patients. This lets the customer know exactly what you're doing and when they'll have a resolution.
Remember that anger is natural. When the customer begins a service inquiry, thank them for reaching out to your team. Example of repeating what the customer says You can start by saying, "What I'm hearing is. It is necessary as a community pharmacist to communicate effectively on a daily basis, whether this is with patients, staff or other healthcare professionals. When you show them the proven solution, they insist that they've gone through the steps exactly how you outlined them. Just as important as remaining calm when dealing with an angry customer, it's important to be sincere, too. Listening to angry customers helps you understand how to interact with them in your business.
Give a real example s taken from your practice to illustrate how you meet the standards we have selected. If the customer is uneasy about this proposal, reassure them by providing a contingency plan. They're agitated and are shouting for a manager the moment your rep picks up the phone. Whether it's something simple you can do over the phone, or if you'll need to go through a process with them, spell out your next moves so the customer feels heard and at ease. You should reflect on your own practice and consider how your patients or service users have benefited from your learning. . Instead, understand that they're merely feeling undervalued and attempting to control the situation.
