Case study on conflict in organisation. Conflict Management Case Study Examples That Really Inspire 2022-10-19
Case study on conflict in organisation Rating:
A conflict in an organization can occur for a variety of reasons and can have a range of impacts on the organization and its employees. In this case study, we will examine a specific conflict that occurred within a company and how it was ultimately resolved.
The company in question is a medium-sized retail chain with several locations across the country. One of the store managers, Mary, had been with the company for several years and had a strong track record of success. However, she began to experience conflict with her direct supervisor, Tom, who had recently been promoted to district manager.
The root cause of the conflict was a difference in leadership styles. Mary preferred a more hands-on approach, regularly visiting each of her stores to check in with her employees and address any issues that arose. Tom, on the other hand, took a more distant approach, relying on reports and metrics to assess the performance of the stores.
This difference in leadership styles led to a number of misunderstandings and miscommunications between Mary and Tom. Mary felt that Tom was not fully aware of the needs and concerns of her employees, while Tom felt that Mary was not following his directives and was not adequately utilizing the company's systems and processes.
The conflict came to a head when Mary received a poor performance review, which she believed was unwarranted and unfair. She felt that Tom was not taking into account all of the hard work and effort she had put into managing her stores. In response, Mary became frustrated and resentful, leading to further miscommunications and a breakdown in the working relationship between the two.
In order to resolve the conflict, the company brought in a mediator to facilitate a discussion between Mary and Tom. Through this process, the two were able to better understand each other's perspectives and come to a mutual understanding. They were also able to identify areas where they could work together more effectively, such as finding a way to incorporate Mary's hands-on approach into Tom's more data-driven management style.
Ultimately, the conflict was resolved through open and honest communication and a willingness to find a middle ground. Both Mary and Tom were able to see the value in each other's approach and were able to find a way to work together effectively. The resolution of the conflict resulted in improved communication and teamwork within the organization and helped to create a more positive work environment.
In conclusion, conflicts within an organization are inevitable, but they can also be opportunities for growth and improvement. By fostering open and honest communication and a willingness to find a middle ground, it is possible to resolve conflicts and create a more positive and productive work environment for all employees.
Appendix A: Case Studies
RARE: the resources of the Case Study On Organizational Conflict company that are not used by any other company are known as rare. . . Rare and valuable resources grant much competitive advantages to the firm. It appeared that every manager was fighting their peers and trying to undermine the direct supervision to gain direct supervisor's job Fowler, 2017. Aggressive and counterproductive behavior of an employee toward other employees may be caused by several factors. The main players in the conflict are identified.
Organizational politics in a company manifests itself through the struggle for resources, personal conflicts, competition for power and leadership and tactical influence executed by individuals and groups to attain power, building personal stature, controlling access to information, not revealing real intents, building coalitions etc. Question 1 Aggressive and counterproductive behaviors refer an employee behaving towards other employees in a manner that may cause harm to the employees and generally the organization. Management embodies directing and leading of the various parts of the organization through the manipulation and allocation of the resources, which includes, the financial, human intangible and intellectual Chatman and Jehn, 1994. How to prevent a workplace bully from taking your power. .
The diagram demonstrates how system thinking is useful in various aspects. STEP 3: Doing The Case Analysis Of Case Study On Organizational Conflict: To make an appropriate case analyses, firstly, reader should mark the important problems that are happening in the organization. But this is an inappropriate comment to make, considering that Kalanick as a visible person in the company; his action influences the rest of the employees in the organization Carr, 2014. When conflict escalates to the point where a supervisor needs to get involved, the situation has often gotten to a critical stage. He is also a certified wellness and tobacco cessation coach. . Read More Organizational Conflict loosely refers to misunderstanding or disagreement among members of a particular group in the company.
Conflict Management Case Study Examples That Really Inspire
. This paper will address the issue of conflict in nursing with reference to a nursing case study. . . An organization with limited conflicts depicts the organizational empowerment, stability and activation. Maintaining differences When managers have promised to retain employees in mergers or acquisitions, keeping organizational elements intact can be a divide-and-conquer tactic.
📚 Organizational Conflict Management in Uber: Case Study
How will knowledge of organizational behavior benefit you as a manager? Sensing an opportunity, Mahesh made a pitch to the higher management that, with current capacity and expertise at IDC, the division can no longer handle the support activities and the HQ team needs to pitch in to complete this work. This article examines the risks disputants take in escalating their conflict to the legal system, — namely, that pure chance, rather than the merits of the case, could decide the outcome of the conflict. Each manager acts out of self interest. . The next time she was asked to stay late, she complied for fear of losing her job or having other negative impacts on her job. This is helpful in identifying initial level of the problem and viewing problems as a whole system.
A Case Study of Organizational Behavior: Conflict Management
Nelson 2002 In the Organizational Conflict of interests embody two underlying concerns that define organizations conflict of inte. Also, he felt that Ashok leading the entire division will affect his standing in the group. The Relationship between Negotiation and Culture In reference to the organizational behavior, negotiation as presented in the research by xxx, xxx refers to the tactics where individuals settle differences. . Ashok was very aggressive and ambitious. The two have been trying to avoid each other since that incident five years ago.
Instead of panicking, she takes the advice of her mentor and does a little research to know what the market range for the salary is for her area. Once you remind yourself of the team 's goal and have determined the disagreement 's level of importance, research on conflict management has proposed five strategies to: avoiding, accommodating, compromising, competing and collaborating Thomas, 1976, pp. When you go out to eat, you often bring back leftovers to have for lunch the next day during your short break between classes. A lot of organizational conflicts are dangerous and not to have any conflicts at all is unusual. It is expected for the leaders to appreciate the role that they play in transforming or upholding the organization's culture Baird and Reeve, 2011. This value may create by increasing differentiation in existing product or decrease its price.
Introduction Global business environment is placing more and more pressure on the organizational ability to address diversity in the company. Key lesson learned: We have learned that the concept of individual differences is fundamental to organizational behavior. She is thrown off by the salary they are offering and knows that it is lower than what she was hoping for. In its initiative to expand its area of completion, Uber has secretly applied the "grey bailing tactic" that allows it to app to function in the restricted area without the permission from the local authorities Issac, 2017. .
Case Study On Organizational Conflict Case Study Solution and Analysis of Harvard Case Studies
. In the above case, Ashok was a natural leader and organization builder. . Therefore to select the best alternative, there are many factors that is needed to be kept in mind. While having a roommate offers many benefits such as making a new friend, having someone to experience a new situation like college life with, and having someone to split the cost on your own with, there are also challenges. Summary The paper "Managing Conflicts in the Organisation " Is a wonderful example of a Management Case Study. He can be categorizes as ISFJ Personality Type.
. In turn, such behavioral context, promotes higher job satisfaction at time when the employee feels a leader is assisting him or her accomplish a goal Baumgartner, 2009. What were the language policy and the nature of employee relations in the company? Scarcity of resources can also bring about conflict, as all managers within an organization seek to secure for themselves the scarce resources required for survival. . And who else would push you or test you on something, if not someone who is different from you in perspective, experience, or thinking. .